Your cancellation / return rights
1.1. You have the right to cancel your purchase within 14 days from the day you receive the goods, for any reason, as long as the goods are returned in their original, unused condition with packaging (if applicable).
1.2. To cancel, you must inform us via email or our returns form before the 14-day period expires, giving your name, order number, and what goods you wish to return.

How to return / return process
2.1. After notification, we’ll provide you with return instructions and address.
2.2. You are responsible for returning items, unless the item is faulty or not as described (in which case we cover return cost).
2.3. Goods must be packaged securely, unused, in original packaging, with all labels intact.

Refunds / timing
3.1. Once received, we will inspect and notify you promptly if everything is in order.
3.2. We will refund using the same payment method you used, excluding original delivery charge (unless item faulty).
3.3. Refunds will be made within 14 days of us receiving returned goods (or proof of return).

Exclusions / exceptions
4.1. Some items may be non-returnable (e.g. opened skincare containers, hygiene sealed items, custom or personalised products).
4.2. If goods are returned damaged (beyond what’s reasonably required to inspect them), we may deduct a reasonable amount from your refund.
4.3. If you fail to return goods within a reasonable time (typically 14 days from cancellation), we may withdraw your refund.

Faulty / incorrect goods
5.1. If goods are faulty, damaged, or not as described, you are entitled to a full refund, or replacement under your statutory rights
5.2. Notify us promptly within 14 days with evidence (photos) and we will arrange a return.
5.3. Once we receive and inspect the item, we will process refund or replacement without undue delay.

Refund of additional costs
6.1. If the original shipping was free or discounted, we may deduct a proportionate shipping cost.
6.2. Where we offered free returns (e.g. for faulty items), we reimburse the return postage cost.

Changes / updates
7.1. We reserve the right to modify this Return & Refund Policy, but any change will not affect rights already accrued.